Are Your Omni-Channel / E-Commerce Sales Really Profitable? Part 1

Richard Sharpe Analytics & Big Data

Blog023_ecommerce
The shift of power to the consumer is turning much of the E-Commerce world upside down.  Consumers expect to be able to easily access specific product details, including product reviews, comparative pricing and multiple options for how to obtain the product and the speed with which they can have it delivered.

Consumer expectations are rapidly driving Omni-Channels supply chains to become “pull” systems on steroids.  For many industries, it is changing the dynamics between manufacturers and retailers with many manufacturers and distributors building an E-Commerce presence.

Everyone is trying to figure out the Omni-Channel puzzle.  The overarching question is how to satisfy rapidly growing Omni-Channel demands in a way that generates sustainable profits?   My conversations with supply chain leaders on this topic always lead to the same question:

“Are we really making money with our Omni-Channel / E-Commerce sales?”

This question naturally needs to address the revenue and cost considerations for Omni-Channel sales.  A future blog series will address the revenue considerations.  This posting is the first of a four part series on Omni-Channel / E-Commerce costs specifically focusing on the Total Cost To Serve consumer demands.

We will break these costs into four categories:

  1. The cost to purchase or manufacture the product, often referred to as the product’s Standard cost
  2. The costs to position inventory to be ready to be used in order fulfillment activities
  3. The costs to actually fulfill the Omni-Channel consumer order, and
  4. The cost of product returns

So naturally we have the straight forward profitability equation of:

Omni-Channel Order Profit = Net Revenue – (A+B+C+D)

It is a simple equation but not so simple to calculate on a consumer order by order basis.

There is a lot of attention being given to Cost To Serve models today. The key to success is to capture as much exact and verified data (Big Data) for each cost component and to use an analytical approach (Analytics) to tie these cost components together. Critical to this effort is to ensure that the approach builds organizational confidence and consensus in the cost calculations.

To keep the length of this posting reasonable, I will not devote time on the costs in the “A” bucket since this should be the easiest part of the equation.  Every company should know the cost to purchase and/or to manufacture the products they sell.  In the next three postings, I will devote specific and detailed attention to each of the other cost components and their direct impact on profitability.

The goal is to help answer that puzzling question “Are we really making money with our Omni-Channel / E-Commerce sales?”

I would love to hear your thoughts.

All the best,

Richard

Richard Sharpe

Richard Sharpe is CEO of Competitive Insights, LLC (CI), a founding officer of the American Logistics Aid Network(ALAN) and designated by DC Velocityas a Rainmaker in the industry. For the last 25 years, Richard has been passionate about driving business value through the adoption of process and technology innovations. His current focus is to support CI’s mission to enable companies to gain maximum value through specific, precise and actionable insights across the organization for smarter growth. CI delivers Enterprise Profit Insights (EPI) solutions that enable cross-functional users to increase and protect profitability. Prior to his current role, Richard was President of CAPS Logistics, the forerunner of supply chain optimization. Richard is a frequent speaker at national conferences and leading academic institutions. His current focus is to challenge executives to improve their company’s competitive position by turning enterprise wide data from a liability to an asset through the use of applied business analytics.

on the RADAaR™ – March 2016

Competitive Insights, LLC

on the RADAaR™

a convenient resource for current Integrated Business Planning (IBP) information




are your omni-channel / e-commerce sales really profitable? part 1
the shift of power to the consumer is turning much of the E-Commerce world upside down …

join us

Enterprise Profit Insights

Integrated Business Planning

Supply Chain Risk Management

upcoming courses at
Georgia Institute of Technology

more information on
Supply Chain & Logistics courses>
Supply Chain Leadership Program>



performance visibility ::
integrated business planning maturity leads to better decisions

IBP is enabling automated supply chain segmentation and cost-to-serve analysis …


multi-channel fulfillment ::
reverse logistics could spark surge in warehouse, DC demand

space will be needed to support returns that current facilities can’t handle, CBRE report says …


complexity reduction ::
keeping a lid on supply chain complexity

the problem with complexity is not only that it is a significant driver of cost within a supply chain …


customer buying patterns ::
customer profit analytics in the “Big Data” era: what has it changed? What remains the same?

in today’s data-driven era of ‘Big Data” and related technology, the benefits of relentless “customer-centricity” are …


we appreciate your feedback, please respond to our five minute survey here
what’s on your RADAaR? want to stay updated on a topic not listed? email us at [email protected]

Competitive Insights, LLC

4200 Northside Parkway NW, Bldg. 12 • Atlanta, Georgia 30327 • 770.922.4400
www.ci-advantage.com

on the RADAaR™ – February 2016

Competitive Insights, LLC

on the RADAaR™

a convenient resource for current Integrated Business Planning (IBP) information




the problem is the data
with all of the talk about analytics and big data why are so many companies still struggling …

join us

Enterprise Profit Insights

Integrated Business Planning

Supply Chain Risk Management

upcoming courses at
Georgia Institute of Technology

more information on
Supply Chain & Logistics courses>
Supply Chain Leadership Program>



performance visibility ::
the predictive enterprise: where data science meets supply chain

most companies are sitting on a goldmine of untapped supply chain data that has the ability to give organizations a competitive edge …


multi-channel fulfillment ::
U.S. retailers not fully meeting consumers’ ecommerce fulfillment demands

opportunities for US retailers to close the gap between what shipping options they offer and what consumers are demanding


complexity reduction ::
mastering complexity in the value chain

a recessionary environment is tailor-made for cost reduction, but CEOs want growth …


customer buying patterns ::
are they always right?

customer profitability analysis can determine which of your company’s patrons are most valuable to the business …


we appreciate your feedback, please respond to our five minute survey here
what’s on your RADAaR? want to stay updated on a topic not listed? email us at [email protected]

Competitive Insights, LLC

4200 Northside Parkway NW, Bldg. 12 • Atlanta, Georgia 30327 • 770.922.4400
www.ci-advantage.com

News: Competitive Insights Talks about the Holy Grail of Future Business

Exploring how supply chains are evolving to a predictive operating model that delivers true advantage

Competitive Insights Press Release Data Science Supply Chain

Atlanta, GA, February 2, 2016 – Competitive Insights, LLC, a Software-as-a-Service company providing Integrated Business Planning solutions that offer accurate and specific profit insights, today announced that Richard Sharpe, CEO of Competitive Insights, is featured in DHL Supply Chain’s latest global white paper, “The Predictive Enterprise: Where Data Science Meets Supply Chain”.

The white paper discusses the rich content of supply chain data and how proactive companies are beginning to use a progressive series of analytics on this data to completely transform their enterprises. It explores the tools and strategies necessary to take companies from a descriptive supply chain to a re-imagined predictive enterprise. The paper reveals that investments in new forms of analytics deliver substantial competitive advantage.

Lisa Harrington, President of lharrington group LLC and author of the white paper, said,

“Harnessing the true power of data driven insight is the holy grail of future business. A wealth of this data comes from the supply chain. But, while the information is there, companies are not yet capitalizing on its real value as a source of insight capable of shaping the future of the enterprise.”

Richard Sharpe commented,

“We are very proud to be included in DHL’s white paper. It reflects Competitive Insight’s dedication to helping companies gain the most value from advanced analytics. The value is measured through sustainable increases in profit performance for their enterprise.”

Read the article to understand how most companies are sitting on a goldmine of untapped supply chain data that has the ability to give organizations a competitive edge at DHL Supply Chain.

About Competitive Insights, LLC

Competitive Insights (CI) is defining a new frontier called Integrated Business Planning (IBP). CI’s offerings incorporate patented methodologies and technologies that transform large volumes of disparate transactional data (Big Data) into accurate and specific performance insights.  The insights start with providing visibility to product, customer and channel Net Landed Cost To Serve (NLCTS) and true Net Landed Profit (NLP) contributions. CI’s solutions provide actionable information by integrating a variety of functional analytics (Descriptive, Diagnostic, Predictive and Prescriptive) tailored to each customer’s set of priorities.  CI’s solutions empower customers to use IBP information to reduce costs, lower working capital requirements and to increase profit contributions by product customer and channel.  In addition, CI’s IBP information can also be used to measure and manage supply chain operating risks that have been prioritized based on their potential impact on operating profits.

The problem is the data

Richard Sharpe Analytics & Big Data

 

“Harnessing the true power of data driven insight is the holy grail of future business.  A wealth of this data comes from the supply chain.  But, while the information is there, companies are not yet capitalizing on its real value as a source of insight capable of shaping the future of the enterprise.”

—DHL Supply Chain, Lisa Harrington, Senior Research Fellow – University of Maryland,
“The Predictive Enterprise: Where Data Science Meets Supply Chain”  (January 2016)

With all of the talk about analytics and big data, why are so many companies still struggling with the adoption of new technologies and methodologies that harness the true power of data-driven insights?

The reasons can vary, but the common complaint that I hear centers on data:

Our data still sits in silos and it is difficult to integrate.   

We have pulled all our data together, but people still don’t trust it.  

As a large company, we have a long way to go to be able to support advanced analytics with the current state of our data.

Does this resonate with you for your company? If so, doing nothing to move down the path to gain this Holy Grail is nonsensical.

This problem has been solved by many forward-thinking companies using advances in cloud computing solutions and focused methodologies. They took on the challenge and solved this “secret” to gain significant operating advantages.

Take a look at the ROI figures from a recent Gartner research report, “Deconstructing Supply Chain Analytics,” by Noha Tohamy (also referenced in the DHL paper mentioned above).

Blog022_ROIofSupplyChainAnalytics

After reviewing the ROI, make an honest assessment about your organization’s capability to use the power of analytics that exist today. Consider the competitive advantage of having one source of trusted data and the full use of business-focused analytics to transform your enterprise.

If your problem centers on the state of your data, what is more important than to eliminate that barrier? The task may be significant, but it starts by recognizing that it can be done. Seek the support of your Senior Management to create a cross-functional Team charged with defining a road map that includes an ongoing data-governance process. If needed, seek outside assistance to help with the process. You will discover that it is not so much rocket science as it is perseverance!

I would love to hear your thoughts.

All the best,

Richard

Richard Sharpe

Richard Sharpe is CEO of Competitive Insights, LLC (CI), a founding officer of the American Logistics Aid Network(ALAN) and designated by DC Velocityas a Rainmaker in the industry. For the last 25 years, Richard has been passionate about driving business value through the adoption of process and technology innovations. His current focus is to support CI’s mission to enable companies to gain maximum value through specific, precise and actionable insights across the organization for smarter growth. CI delivers Enterprise Profit Insights (EPI) solutions that enable cross-functional users to increase and protect profitability. Prior to his current role, Richard was President of CAPS Logistics, the forerunner of supply chain optimization. Richard is a frequent speaker at national conferences and leading academic institutions. His current focus is to challenge executives to improve their company’s competitive position by turning enterprise wide data from a liability to an asset through the use of applied business analytics.

The Twelve Days of Christmas

Richard Sharpe Analytics & Big Data

 

One of the most well loved Christmas carols is The Twelve Days of Christmas. This popular song actually originated in England in 1780 as a rhyme.  The lyrics are based on a “cumulative” theme with each verse building on the previous one.  Are you starting to sing it?

“On the first day of Christmas my true love gave to me____”

 

Blog021_12DaysOfXmas

 

What does this have to do with analytics and big data?

Nothing more than an analogy to my favorite part FIVE GOLDEN RINGS!”

Just like the song, there are five golden rings that offer real business value in applying analytics on large volumes of data.  The gold lies in effectively using different forms of analytics by recognizing that each serves a specific role in improving the financial performance of products, customers and channels.

To achieve the most benefit, the use of analytics should also be focused using a cumulative mindset.  Starting with Descriptive Analytics, the insights and knowledge gained should be used to help build a strong foundation for the next use of analytics.  If all of the analytics are tightly integrated for business users, the following can become true gold for an organization:

  • Descriptive Analytics – what exactly happened? (precise and specific)
  • Diagnostic Analytics – why did it happen? (getting to the root cause)
  • Predictive Analytics – what would happen? (if we Do or Do Not change specific drivers)
  • Prescriptive Analytics – what are the results of specific new operating scenarios?
  • Cognitive Analytics – what insights can be gained using machine learnings or, more practically today, adding specific fact based insights from the first four rings above to Senior Management’s cumulative knowledge?

Santa may not be real but the results obtained through effective analytics are!  So please excuse this Holiday theme but just chalk it up to someone who is very grateful for the many blessings that I have received over the course of my career.

I wish each and every one of you a wonderful Holiday and I look forward to an exciting New Year filled with success stories of business value being realized through analytics and big data.

All the best,

Richard

Richard Sharpe

Richard Sharpe is CEO of Competitive Insights, LLC (CI), a founding officer of the American Logistics Aid Network(ALAN) and designated by DC Velocityas a Rainmaker in the industry. For the last 25 years, Richard has been passionate about driving business value through the adoption of process and technology innovations. His current focus is to support CI’s mission to enable companies to gain maximum value through specific, precise and actionable insights across the organization for smarter growth. CI delivers Enterprise Profit Insights (EPI) solutions that enable cross-functional users to increase and protect profitability. Prior to his current role, Richard was President of CAPS Logistics, the forerunner of supply chain optimization. Richard is a frequent speaker at national conferences and leading academic institutions. His current focus is to challenge executives to improve their company’s competitive position by turning enterprise wide data from a liability to an asset through the use of applied business analytics.

on the RADAaR™ – December 2015

Competitive Insights, LLC

on the RADAaR™

a convenient resource for current Integrated Business Planning (IBP) information




the twelve days of Christmas
just like the song, there are 5 golden rings that offer real business value in applying analytics on large volumes of data …

join us

Enterprise Profit Insights

Integrated Business Planning

Supply Chain Risk Management

upcoming courses at
Georgia Institute of Technology

more information on
Supply Chain & Logistics courses>
Supply Chain Leadership Program>



performance visibility ::
identity crisis in the C-suite: who owns profit?

“Forget about ‘Purchasing management’,” Taylor proclaimed. “Given what you do to optimize margins, your real business is ‘Profit maximization’.” …


multi-channel fulfillment ::
3 steps to establishing a profitable order fulfillment process

companies can no longer rely on a one-size-fits-all approach to order promising and fulfillment …


complexity reduction ::
big data: the latest rage in supply chain management

a supply chain is rich with data and has a large cost component, making advanced analytics a strategic weapon …


customer buying patterns ::
how can IBP help strategy execution?

a recent article in Harvard Business Review … revealed a number of common beliefs held by companies for tackling strategy execution are ‘just plain wrong’ …


we appreciate your feedback, please respond to our five minute survey here
what’s on your RADAaR? want to stay updated on a topic not listed? email us at [email protected]

Competitive Insights, LLC

4200 Northside Parkway NW, Bldg. 12 • Atlanta, Georgia 30327 • 770.922.4400
www.ci-advantage.com

Addressing Barriers to Success – Technology

Richard Sharpe Analytics & Big Data

 

This is the third posting of a series addressing the barriers to success in gaining sustainable value from analytics and big data.  The series centers around the primary pillars for having an effective solution: peopleprocess and technology.  This posting is on technology.

There are a variety of reasons that technology can be a handicap when trying to apply analytics to provide meaningful business insights.  I have witnessed numerous examples for a variety of companies over the years.  But today we are going to focus on four areas that are pervasive today:

 

Lack of organizational confidence in the data:  when I was running CAPS Logistics we served over 16% of the Fortune 500 companies by supporting their network optimization and transportation and routing & scheduling needs.  Unfortunately, about half of the improvement opportunities identified through the use of technology would not be fully implemented because someone in the organization would take exception to the data that was used for the analysis.  Talk about a lack of ROI!

Takeaway: To get value from analytics and big data, you must invest in a process to ensure that all organizational objections related to the data are addressed.

 

Analytical results that are not intuitive:  to be most effective, analytical applications must be designed for business users, not data scientists.  This means that the analytics are focused on a business problem defined by the business user and that the results are intuitive and meaningful for that user.

Takeaway: Needing someone else to run the analytics or to interpret the outcome of the analysis places a real handicap to value.

 

Difficult to repeat:  we are all aware of the speed of change in the world we live in today.  The days are gone when a company can rely on the outcome of specific analytical work to remain valid for an extended period of time.  Today, the mode of operation is to refine plans by making incremental (“course corrections”) changes versus a large analytical study done every two years.

Takeaway: Analytics must be easily performed on an ongoing basis and must have the flexibility to be changed based on early efforts and insights.

 

Hard to measure financial impact:  to maintain senior level support of your analytics and big data initiatives, they have to deliver value.   Naturally, there are some initiatives that have intangible benefits but typical senior-level sponsorship is based on a plan demonstrating that the investment will provide measurable financial improvements.

Unfortunately, many people don’t take the time to carefully consider how they are going to measure financial results until they are well into the initiative.  Do not fall into that trap.  First consider how you are going to baseline current performance.  Once defined, tie the anticipated areas of improvement back to the baseline for defensible measurements.

Takeaway: Careful planning on how you will demonstrate value needs to be part of any analytics and big data initiative.

 

The effective use of analytics and big data can drive significant competitive advantage.  Companies that undertake their initiatives by placing the proper amount of priority on people, process and technology will be the winners.

I would love to hear your thoughts.

All the best,

Richard

Richard Sharpe

Richard Sharpe is CEO of Competitive Insights, LLC (CI), a founding officer of the American Logistics Aid Network(ALAN) and designated by DC Velocityas a Rainmaker in the industry. For the last 25 years, Richard has been passionate about driving business value through the adoption of process and technology innovations. His current focus is to support CI’s mission to enable companies to gain maximum value through specific, precise and actionable insights across the organization for smarter growth. CI delivers Enterprise Profit Insights (EPI) solutions that enable cross-functional users to increase and protect profitability. Prior to his current role, Richard was President of CAPS Logistics, the forerunner of supply chain optimization. Richard is a frequent speaker at national conferences and leading academic institutions. His current focus is to challenge executives to improve their company’s competitive position by turning enterprise wide data from a liability to an asset through the use of applied business analytics.

on the RADAaR™ – November 2015

Competitive Insights, LLC

on the RADAaR™

a convenient resource for current Integrated Business Planning (IBP) information




addressing barriers to success - technology
there are a variety of reasons that technology can be a handicap when trying to apply analytics to provide meaningful business insights

join us

Enterprise Profit Insights

Integrated Business Planning

Supply Chain Risk Management

upcoming courses at
Georgia Institute of Technology

more information on
Supply Chain & Logistics courses>
Supply Chain Leadership Program>



performance visibility ::
integrated business planning: the missing piece of the puzzle

the point of running a business is to make a profit. So it seems odd that, when companies move to integrate their operations, they so often leave finance out of the picture …


multi-channel fulfillment ::
achieving profitable fulfillment: 5 questions to consider

expectations for the purchasing process have changed dramatically …


complexity reduction ::
wanted: Chief Complexity Reduction Officer

managing complexity has always been part of the leader’s job — be it sorting out the variables involved in strategic decisions, orchestrating the interaction of different functions …


customer buying patterns ::
the big value in big data: seeing customer buying patterns

is Big Data simply a popular catchphrase or the launch of a new era? Overuse doesn’t automatically transform a buzzword into a best business practice…


we appreciate your feedback, please respond to our five minute survey here
what’s on your RADAaR? want to stay updated on a topic not listed? email us at [email protected]

Competitive Insights, LLC

4200 Northside Parkway NW, Bldg. 12 • Atlanta, Georgia 30327 • 770.922.4400
www.ci-advantage.com

Addressing Barriers to Success – Process (Moneyball anyone?)

Richard Sharpe Analytics & Big Data

 

Have you ever heard the following question when trying to solve a business issue? What is the issue?  We have always solved this problem this way!”  We hear this type of response from many companies when talking about building laser focused performance strategies using analytics and big data.

The good news is that we also have found companies that have leaders that are Champions for Change.   However, their biggest frustration is the resistance they encounter to a new idea or new way to solve a problem.

“That would be a huge change in the way we do business”

“We’ve never done it that way”

“We aren’t ready for this”

The same was true in the movie Moneyball portraying Billy Beane, General Manager of the Oakland Athletics (played by Brad Pitt).  Billy didn’t have the payroll to compete with the big city teams like New York and Boston.  What he and every team had was an abundance of data on players in the major and minor leagues. Beane challenged his staff to fill playing positions in a new way.  Beane focused on player selection based on a specific type of performance analytics called Sabermetrics.  Billy found value in players that other teams did not see. Do you remember the scene?

 

 

The Oakland A’s used analytics in new ways to identify young players or out of favor players who are more productive offensively and defensively.  They defied conventional wisdom and built their Team using a new form of analysis and the data that was available.  They go on to win their division.  The poorest team in baseball with the smallest budget wins.  That is a truly remarkable story.

The story doesn’t end there.  As the A’s continue to win, players start to be recognized as stars.  The A’s also begin to see performance issues with some of their players.  So they make trades with other teams who evaluate players the same way they always did.  For the emerging stars, the A’s get new talent and give up players they couldn’t afford to pay anyway. For the slipping players, they avoid the down years and rebuild the team.  So the A’s end up in the hunt, winning, year after year.

What was different?  Billy Beane decided he would change the decision making process of selecting players with the use of a new form of performance analytics BEFORE anyone else.  He met incredible resistance because no one had ever done it that way before.  He championed its use in the organization even though most of management wanted to do business the old way.

All companies are hoping to get meaningful value from their analytics and big data initiatives.  Unfortunately, many lack the energy to get the full value by breaking away from established decision making processes.

Integrated Business Planning (IBP) is the practice of embracing descriptive, diagnostics, predictive and prescriptive analytics with big data to enhance or change specific business processes in order to outperform the competition.

Do you want to be the leader in your company and industry, even in the face of fierce resistance?  Are you willing to be the champion early in the game?  In many organizations this is exactly what it will take.  Just like Billy Beane, after others catch on, the use of actionable analytics will be the norm and the competitive advantage of moving first will be lost.

The smart companies will lead from the forefront using an IBP platform tailored to their specific business needs!

One caveat.  Just because you adopt the use of IBP analytics and big data does NOT mean Brad Pitt will play you in a movie.  But then, maybe he would.

I would love to hear your thoughts.

All the best,

Richard

Richard Sharpe

Richard Sharpe is CEO of Competitive Insights, LLC (CI), a founding officer of the American Logistics Aid Network(ALAN) and designated by DC Velocityas a Rainmaker in the industry. For the last 25 years, Richard has been passionate about driving business value through the adoption of process and technology innovations. His current focus is to support CI’s mission to enable companies to gain maximum value through specific, precise and actionable insights across the organization for smarter growth. CI delivers Enterprise Profit Insights (EPI) solutions that enable cross-functional users to increase and protect profitability. Prior to his current role, Richard was President of CAPS Logistics, the forerunner of supply chain optimization. Richard is a frequent speaker at national conferences and leading academic institutions. His current focus is to challenge executives to improve their company’s competitive position by turning enterprise wide data from a liability to an asset through the use of applied business analytics.